We're hiring! - Customer Support Agent

Would you like to be part of an innovative startup, helping the bees and using business for positive purpose?

ABOUT THE ROLE

This role is all about communicating with our awesome customers and helping them to have success when using our products.

The Flow Team functions a little like a bee colony. Everyone has a specific role to do, yet when there is damage to the comb or there’s a particularly strong honey flow on, it’s not unusual for workers to step into other roles to make sure the hive runs smoothly.

We’re looking for someone who is a team player, who is happy to work across a variety of different tasks, who has excellent communication skills and who can comfortably work across multiple digital platforms. Strong attention to detail is a must.

This is a full time role, applicants are expected to be available 4-5 days a week.

Any beekeeping knowledge would be beneficial, but if you’ve never kept a bee in your life, don’t worry – we’ll teach you about them!

Our team works from our incredible northern NSW office, and enjoys some flexibility to work externally if the need arises.

Clerical award applies.

IDEAL SKILLS/EXPERIENCE

You have excellent customer service skills

You value customer experience and you just love helping people
You know how to multitask in an online environment to provide support and answer enquiries via live chat, an email ticketing system and by phone.
For bonus points, you have supported customers across a variety of social media platforms (or are willing to learn to do so).

You are experienced in sales and training

You can support customers to point of sale, and ideally have trained other staff in how to do this.
You understand that good sales is about believing in your product as if you created it yourself, and sharing it far and wide because you know it makes the world a better place.

You are a fantastic communicator

You have highly developed interpersonal communication and writing skills. Grammarly is great, but knowledge of grammar is better ;)
You know how to craft an email to turn even the most challenging customer into a raving fan.

You have experience with online e-commerce, shipping and CRM platforms

You can easily navigate order management and shipping of products from remote warehouses.
OK, you might not have this exact experience, but you have used a variety of digital management systems and are comfortable learning new ones…

You’re computer savvy

You have a sound understanding of commonly used computer programs (spreadsheets, Google Drive and browser navigation using Chrome / Firefox, etc.)
90% of your work will be on a computer, you’ll need to feel comfortable in the digital space and be willing to have a go at solving minor tech issues when they arise.

You have amazing attention to detail

You have a secret passion for administration – if it isn’t already organised you will make sure it gets that way.
You’re able to, for example, hunt down a pricing mismatch between a spreadsheet and a webpage.

You’re a keen learner and teacher

You have the ability to learn and problem solve on the job, and you actively seek out solutions when one is not already obvious.
You know that sharing your knowledge makes for a better team all round.

You’re passionate about bees & the environment

You care about these incredible little creatures – even if you don’t already have practical beekeeping knowledge, skills and experience, you’re excited to learn more about bees. Caring about the planet in general is also a big plus.

Applications close 21st July, 2024.
Only short-listed candidates will be contacted.

Flow is an equal opportunity employer that is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal or state laws.