Please allow your Afterpay purchase to process completely before exiting or clicking off the screen, as this may cause your order to not generate in our system.
Can I return an Afterpay purchased item? Yes, although there are terms and conditions. Please contact our Customer Service for all details and once the item is returned to our warehouse, we will notify Afterpay to release the payments you made back into your nominated account.
note: We may only be able to process your refund through Afterpay once your return reaches our warehouse. You may still need to make payments while your return is coming back to us or getting processed, but everything you pay for the returning items/s will be refunded once processed through our system minus our service fees. please work with our Customer Service agents as they are here to make returns as efficient for you as a customer as possible. We will work as hard as we can to limit any extra payments.
What if I can’t pay an instalment? If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. Afterpay terms and conditions here.
What if my Afterpay order does not arrive? Simply contact our Customer Service agents and they will assist you in locating your order. We will make sure you receive all goods you have paid for.
If I don’t have a credit or debit card can I still use Afterpay? Unfortunately not. Afterpay require a Credit or Debit card in your name in order to use their services.
Is Afterpay a credit card? No. Afterpay is simply a service that will charge an existing credit or debit card for the 4 instalments of your order.
What if I have a problem with my Afterpay payments or account? You will need to contact Afterpay directly in relation to anything issues regarding your purchase.
Is there a limit to how much I can spend on a single transaction? Yes, currently you can purchase up to $1200 in a single transaction.
For more information regarding Afterpay and their terms of services click here, you can visit the Afterpay FAQ page by clicking here.